All returns are available within 14 days of receiving your items.

You have the right to open the package and check the contents, but the items must be returned unworn, unwashed and in their original saleable condition. Please ensure all packaging and contents are resealed securely for safe returns back to us.

In store Purchases

All items purchased in store can be returned in store or posted back to us at the customer's expense. If you return an order by post please use a service that provides a tracking number so we can trace the return. We unfortunately cannot take any responsibility for lost returns during transit.

Our returns address is -
Bandsome
Shop 32, 277 Crown St
Surry Hills
NSW, 2010
Australia

Australian Online Orders

For Australian online customers we charge $5 for all returns and will be deducted from your purchase order refund or store credit.

To process your return or exchange please click on the link below and follow the steps.

 

www.bandsome.com/a/return

 

Once your return or exchange has been approved by our team a returns shipping label will be emailed to you.

Please attach the returns label to the outside of the package and returned to your local Australia Post office or nearest Post Box. Please allow 7-10 days for your return to be received. Once processed your exchange, credit, or refund will be released.

 

International Online Orders

For all countries outside of Australia we recommend using your most reliable carrier to return your items. If you return an order, please use a service that provides a tracking number so we can trace the return.

Our international returns form can be downloaded by clicking on the link below -

Returns Form Download

Please print and fill in the required details, and include this form inside your returns package.

Our returns address is -

Bandsome
Shop 32, 277 Crown St
Surry Hills
NSW, 2010
Australia

e. returns@bandsome.com

Please clearly mark the goods as RETURN on any customs paperwork and declare the correct value of goods. Goods not marked this way or declared at zero value may be subject to delays or import duties.

Any additional duties, taxes or additional charge that may incur during returning will not be refunded by Bandsome.

Once we have received your return a credit or refund will be released. Please allow an additional 5-7 days for your funds to be received.

 

International Exchanges

Unfortunately we are unable to exchange any international orders. If you'd like to exchange for a new item, please return your original order and place a new order online.

 

Sale Items

Items on sale may be returned for a store credit only or exchanged in store.

All items marked FINAL SALE are final and unable to be returned. Please double check sizing before purchasing final sale items.

 

For any questions please contact us at returns@bandsome.com