All returns are available within 14 days of receiving your items.
You have the right to open the package and check the contents, but the items must be returned unworn, unwashed and in their original saleable condition. Please ensure all packaging and contents are resealed securely for safe returns back to us.
Australian Orders
For customers in Australia we charge $5 for all returns or exchanges. Customers wishing to return an exchange for a refund a $10 return fee will apply and will be deducted from your purchase order refund.
To process your return or exchange please click on the link below and follow the steps.
Once your return or exchange has been approved by our team a returns shipping label will be emailed to you.
Please attach the returns label to the outside of the package and returned to your local Australia Post office or nearest Post Box. Please allow 7-10 days for your return to be received. Once processed your exchange, credit, or refund will be released.
International Orders
For all countries outside of Australia we recommend using your most reliable carrier to return your items. If you return an order, please use a service that provides a tracking number so we can trace the return.
Our international returns form can be downloaded by clicking on the link below -
Please print and fill in the required details, and include this form inside your returns package.
Our returns details are -
Bandsome
Shop 32, 277 Crown St
Surry Hills
NSW, 2010
Australia
e. returns@bandsome.com
Please clearly mark the goods as RETURN on any customs paperwork and declare the correct value of goods. Goods not marked this way or declared at zero value may be subject to delays or import duties.
Any additional duties, taxes or additional charge that may incur during returning will not be refunded by Bandsome.
Once we have received your return a credit or refund will be released. Please allow an additional 5-7 days for your funds to be received.
International Exchanges
Unfortunately we are unable to exchange any international orders. If you'd like to exchange for a new item, please return your original order and place a new order online.
Sale Items
Sale items may be returned for a credit voucher or exchange only.
For any questions please contact us at returns@bandsome.com