We use Australia Post for all domestic orders and DHL Express for international.

You will be required to sign on delivery. We recommend providing a day time address where someone will be available to sign between 9am-5pm.


International taxes and duties

Additional customs fees might be applicable. These charges are determined by your local customs authority and may include:

1. Sales tax imposed by your country, state, or city on purchases from Australia; and

2. Duties charged for processing by your country.

Orders are shipped on a Delivery Duty Unpaid (DDU) basis, meaning you’ll be responsible for paying any additional charges when your order arrives in your country. These fees are not included in your checkout total and are non-refundable if you decide to return your item.

Please contact your local customs office for more information regarding taxes and duties payable in your region.

Shipping Rates

AU
- Free express shipping with all purchases $100AUD and over.
- $12 express shipping for purchases under $100AUD.
- Complimentary Click & Collect for Sydney Metro.

NZ
- AUD$40 with DHL Express (free with orders above AUD$350)

ASIA
- AUD$55 with DHL Express (free with orders above AUD$350)

US/CA
- AUD$55 with DHL Express (free with orders above AUD$350)

UAE
- AUD$55 with DHL Express (free with orders above AUD$350)

EUROPE
- AUD$55 with DHL Express (free with orders above AUD$350)

Rest of World
- AUD$55 with DHL Express (free with orders above AUD$350)

Bandsome has 14 day return policy on all full priced items.

 

Australian shipping time

All orders placed before 12pm on weekdays will be processed and shipped within 24hrs.
Orders placed after 12pm on weekdays will be processed and shipped within 48hrs.
Orders placed on a weekend day will be processed within 48 hours of next business day.

Once dispatched, Australia Post provides Bandsome with a 2-3 day delivery service, however, please allow an additional 1-2 days for locations outside of metropolitan areas and up to 5 days for WA.

 

Sale shipping time

Please note during sale periods, orders may be subject to delay, please allow an additional 1-2 days for despatch + minimum 3 business days extra for delivery.

Any delivery date or time specified by us is a best estimate only and Bandsome will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Orders are subject to availability.

 

Collect in store

Selected Bandsome stores offer the option to collect orders in-store. This service is complimentary. If available for your order, a ‘Collect in Store’ tab will be displayed as a shipping option at checkout. You will receive a notification email when your item is available to pick up. Please wait for this email before coming to the store. Please bring your I.D and order invoice with you on collection.

 

Wholesale orders

For large volume orders (20 items or more) please allow an extra 24hrs for processing.
In the event that a product is out of stock, please allow 2-3 weeks for stock to be available.

 

Australia Post ‘Authority to leave’

Bandsome despatches all online purchases with signature on delivery. Bandsome also provides an optional ‘authority to leave’ option via Australia Post for customers who choose to have their parcel delivered without a signature. For all cases whereby a customer opts to have their parcel delivered without a signature, Bandsome no longer holds any responsibility with the safety of your parcel. In the unfortunate event that your parcel goes missing or is stolen, Bandsome is not liable to replace your order.

 

Ownership and risk

Ownership and risk of damage of the goods passes to you upon delivery at your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. We advise checking to ensure your package is intact when receiving your goods.

If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that address) is proof of delivery and fulfillment by bandsome and transfer of responsibility in the same way.

Returns & Exchanges?

Please view our returns page here